MUOB Creators Privacy Policy

Last Updated: 14 September 2025

This Privacy Policy (“Policy”) explains how MUOB Creators (“MUOB,” “we,” “us,” or “our”) collects, uses, and discloses personal data of individuals (“you,” “your,” or “user”) who access or use our websites, online community, and related applications (collectively, the “Community”). Your use of the Community is also subject to our Terms of Service.

1. Who We Are

MUOB Creators is operated by Alex Davidson, trading as MUOB Creators.Registered/mailing address: 17 Wedgwood Road, Bicester, OX26 4UL, United Kingdom.Contact: contact@muobsocial.com.

For UK GDPR and EU GDPR, MUOB is the data controller of your personal data.

2. Changes to This Policy

We may update this Policy from time to time. If changes materially affect your rights or how we use your data, we will provide additional notice (e.g., email or in-app message). The “Last Updated” date shows the latest version.

3. Data We Collect

3.1 Data You Provide

Account & Profile: name, email, password, social handles, bio, images.
Communications: messages sent to MUOB or other members, support requests, surveys.
Content: photos, videos, posts, or deliverables uploaded to the Community.
Payments: subscription details and transaction metadata (handled by Stripe). MUOB does not store full card details.

3.2 Data Collected Automatically

Device & Usage: IP address, device identifiers, browser type, OS, pages visited, links clicked, session times, approximate geolocation.
Cookies & Similar Tech: session cookies (expire when browser closes), persistent cookies (remain until deleted), pixels and analytics tools. See Section 11 (Cookies).

3.3 Data from Third Parties

Connected Accounts: if you link social accounts, we receive profile details according to your settings.
Vendors: analytics, payment processors, hosting, and communication platforms.
Hotels: when you participate in a stay, MUOB may collect and share relevant data (profile info, deliverables, and analytics) with the host hotel.

4. Sensitive Data

MUOB does not knowingly collect sensitive categories of data (e.g., health, biometric, political opinions, religious beliefs). Please do not submit such data through the Community.

5. How We Use Your Data

We process personal data for the following purposes and legal bases:

PurposeExamplesLegal BasisProvide and secure the Communityaccount creation, authentication, moderation, securityContract; Legitimate interestsPayments & subscriptionsbilling, invoicing, receiptsContract; Legal obligationCommunicationsservice notices, support, updatesContract; Legitimate interestsMarketingpromotional emails, offers, updatesConsent (where required); Legitimate interestsAnalytics & improvementusage trends, performanceLegitimate interestsCompliance & enforcementfraud prevention, legal obligationsLegitimate interests; Legal obligationAutomated decision-makingcreator–hotel matching, email automationsLegitimate interests; Contract

Where we rely on consent, you may withdraw it at any time.

6. Automated Decision-Making and Profiling

MUOB may use automated tools to help match creators with hotels, review applications, or tailor recommendations. These processes are designed to support efficiency and fairness. You have the right to:

request human review of significant automated decisions,
express your point of view, and
contest the decision.

To exercise this right, contact contact@muobsocial.com.

7. How We Share Your Data

We share data with:

Service Providers (Processors):
- CircleCo, Inc. (community platform)
- Stripe, Inc. (payments)
- Hosting, analytics, and communication vendors
Hotels/Partners: when you accept a stay, MUOB may share creator profile info, deliverables, and relevant analytics with the host hotel.
Other Members: content you post may be visible to other members or public depending on your settings.
Legal/Compliance: to comply with law or lawful requests.
Business Transfers: in the event of a merger, sale, or acquisition.
With Consent: where you direct us to share data.

We do not sell personal data.

8. Community Moderation

MUOB may monitor, review, and remove content in line with our Terms of Service and community standards. This moderation activity, including related metadata, may be logged for audit and security purposes.

9. International Transfers

We may transfer your data outside the UK/EEA (e.g., to the United States for Circle and Stripe). Where we do, we use safeguards such as:

EU Standard Contractual Clauses (SCCs),
UK Addendum or International Data Transfer Agreement,
Supplementary security measures where needed.

By using the Community, you consent to such transfers.

10. Retention

We retain personal data only as long as needed:

Data TypeRetentionAccount dataLife of account + 2 yearsPayment/transaction records6 years (tax/audit)Marketing dataUntil you opt outHotel stay deliverablesAs agreed with MUOB and hotelModeration/audit logsUp to 2 yearsSupport requests2 years

Data may be kept longer if required by law or for legal claims.

11. Your Rights (UK/EU)

You have the right to:

Access your data
Rectify inaccuracies
Erase data (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent

To exercise rights, contact: contact@muobsocial.com.You also have the right to lodge a complaint with the ICO in the UK: ico.org.uk.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights:

Right to know what personal information we collect, use, and disclose.
Right to delete personal information we hold about you.
Right to correct inaccurate information.
Right to opt out of the sale or sharing of personal information (MUOB does not sell personal data).
Right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact: contact@muobsocial.com. You may also designate an authorized agent to submit requests on your behalf.

13. Breach Notification

If MUOB becomes aware of a data breach affecting your personal data, we will notify you without undue delay and, where legally required, notify regulators.

14. Cookies

We use essential, functional, and analytics cookies. A cookie banner lets you accept all, reject non-essential, or manage preferences. You can also control cookies in your browser. Blocking cookies may affect functionality.

See our Cookie Notice for more details.

15. Marketing Choices

Opt out of promotional emails by clicking “unsubscribe” or emailing us.
Push notifications can be disabled in your device settings.
Even if you opt out of marketing, we may still send service-related notices.

16. Security

We use technical and organisational measures (encryption, access controls, limited retention) to protect personal data. No system is 100% secure.

17. Children

The Community is not intended for users under 16. We do not knowingly collect personal data from children under 16. If you believe we hold such data, contact us and we will delete it.

18. Social Features & Third-Party Links

The Community may include social sharing and links to third-party sites. Your use of those services is governed by their privacy policies. MUOB is not responsible for their practices.

19. Do Not Track

We do not currently respond to browser “Do Not Track” signals.

20. Contact

Questions, concerns, or data rights requests:Email: contact@muobsocial.comPostal: MUOB Creators, 17 Wedgwood Road, Bicester, OX26 4UL, United Kingdom